FAQs

Our apartments are available to move in now.

Limited free car unloading space is available and can be booked for your move in day, please ask a member of the resident services team.

Our show apartments and communal spaces are available to view. Please give our resident services team a call on 01273 091196 or send an email to [email protected] and we’ll happily book you in for a viewing. Limited free car spaces are available and can be booked for your viewing, please check availability with the resident services team.

• Your apartment
• Designer furniture if applicable
• Superfast broadband*
• Cycle storage
• Management team & concierge on-site
• Parcel collection
• Maintenance team on-site
• All our amenities**:
  • Clubroom
  • Games and chill area
  • Roof terrace
  • Gym and studio
  • Private dining rooms
  • Private meeting rooms
  • Wifi in the communal areas
  • Working from home areas

*Suitable for personal use only, does not support commercial use

** A hire fee may apply

Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on the York & Elder telephone number, 01273 091 196. The team will keep you up to date at all points and signpost you through the simple referencing process.

We require one copy of photo identification:

• Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
• A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
• A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport, please provide us with two of the following:

• A copy of full driving or provisional photo card UK driving license
• Copy of birth certificate.

If you are outside of the EEA we will require:

• A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
• A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
• A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

• Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application cannot begin – therefore it is imperative these documents are received asap.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

• Once the full documents are received your application details will be sent to our trusted approved referencing agency, UK Tenant Data (UKTD). We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!
• UKTD will email you straightaway and request that you complete their online application form.
• They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
• Please complete the form as soon as it is received so that UKTD can start your reference check.
• Where necessary the reference check will include an employment and previous landlord references.
• Upon completion of the credit check, UKTD will contact the Residents’ Services Team and confirm if you have passed or failed.
• If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
• If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at York & Elder.

• Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.
• The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
• We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
• Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
• Without the above two items keys cannot be exchanged and we will have to push the move in date back.

• The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a York & Elder resident!! (These documents will also be available to you via the Residents’ Portal).
• Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know
• Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time
• Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from UKTD (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent.

The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.